Read eSoft Planner’s blog containing expert advice and news regarding how sports facility scheduling software can benefit you when running your swim club facility.
Managing pool access efficiently is essential for ensuring safety, financial accountability, and operational efficiency. eSoft Planner’s pool pass software is the perfect solution for any swim club, city, homeowners’ association, or anyone overseeing a pool. The software provides the advanced tools you need to streamline access control and boost revenue.
Protecting Your Facility With Detailed Security
A primary concern for many pool managers is ensuring that only authorized members and guests can enter and use the facility. eSoft Planner’s management software addresses these concerns with advanced features, including:
Validated Member Access: Ensure that everyone entering the pool area is an active member. Each member has a client profile, with a photo for secondary validation.
Detailed Entry Information: Know when members and guests arrive. This provides data that could qualify you for insurance discounts (knowing who was at your pool if an outbreak occurred lets you handle it more effectively).
Pass Validation: Eliminate issues with shared passes by validating member credentials at check-in, through membership cards, tags, or QR codes.
Providing Financial Accountability
Managing memberships involves more than just tracking who’s in your pool for some facilities; it’s about providing financial accountability. eSoft Planner’s system helps you:
Verify Finances: Confirm all members have paid their fees or are compliant before they can access the facility. Deny access to nonpaying members.
Streamline Payments: Provide easy options for members to purchase their memberships, reducing administrative burden.
Flexible Access Options
Additionally, you can offer guest passes and special access passes, such as grandparents and childcare passes. These provide several benefits, including:
Tracking Access: Track which guests have entered the facility and require a signed waiver for use of the facility.
Improving Revenue: This provides a valuable revenue source. In addition, you can market your memberships to guests. This can improve your revenue sales for the next year.
Choosing eSoft Planner For Your Pool Pass Software
eSoft Planner’s pool pass software is more than just an access management tool; it’s an advanced solution to improve your security and finances. Features perfect for all types of pools provide many benefits, including:
Saving Volunteer Time: All our features are designed to automate access management, allowing volunteers time to focus on other tasks.
Centralizing Data: Keep all records, including your membership payments and guest access data, in one platform.
Customizing Features: Adapt the system to meet the individual needs of your community.
Ready to take your pool management to the next level? Schedule a personalized demo today and see how our software can transform your operations.
Running a successful swimming pool means juggling a variety of tasks – from managing memberships, scheduling lessons, and running concession stands. Each task requires attention to detail, organization, and efficiency. Swimming pool management software allows you to streamline all your operations in one system, allowing you to focus on providing a great experience for your members.
Membership Management Made Easy
Manually keeping track of memberships can be time-consuming and difficult to handle. Thankfully, swimming pool management software allows you to:
Track Babysitter and Guest Passes: Keep track of these passes tied to specific memberships, enforcing limits on how many times it can be utilized.
Track Join Fees: Collect payment and track which members have paid their join fees, including initiation fees, bonds, or other fees.
Access Control Validation: Check member access at entrances, ensuring that only paying members can access the facility. Mainly, this ensures a seamless check-in experience.
Overall, these features provide a secure and beneficial experience for your members.
Effortless Lesson and Class Scheduling
Swim lessons and classes are an essential part of many swimming pools. Moreover, our software helps you manage them with ease, creating a positive customer experience.
Provide Online Booking Options: Allow clients to register online at their convenience.
Avoid Scheduling Conflicts: The system automatically prevents double bookings or overfilled classes.
Organize By Levels: Categorize classes into levels and make it easier for clients to find the perfect lesson for their skill level.
In addition, you can host exciting pool parties and events at your pool. From trivia nights to movie nights, you can easily track who attends and purchases food in order to plan for your next event!
Boost Revenue With Concession Stand Management
Concession stands are a valuable source of revenue for most pools. It’s an extra benefit for members who may be hungry after swimming in the pool for a bit of time. Additionally, these features will ensure your concession stand runs efficiently and grows your revenue.
Track Inventory: Set up all your products, track which ones have been purchased, and know when you’re running low on items.
Process Transactions: Use our point-of-sale system to process transactions for any snacks or drinks you sell quickly.
Use Prepaid Accounts: Go cashless at your concession stand and have members preload their accounts from home.
Streamline Your Pool With Swimming Pool Management Software
Our software creates a seamless management system, with many benefits. These include:
Lower Admin Time: The software will manage a lot of the manual work involved with running the pool, taking off the load from volunteers.
Streamlined Systems: Staff can easily manage all aspects of the system. With a cashless system, you can easily track all payments.
Improved Customer Experiences: Offer online booking and easy payment options. Send automated order confirmations and reminders to keep clients informed.
Conclusion
Ready to streamline your operations? Swimming pool management software is the all-in-one solution your pool needs to stay organized, save time, and grow your revenue. Request a demo today to learn more about how our software can transform your management.
Managing swim lessons efficiently can be a difficult task. These schedules must manage instructor availability, optimize pool usage, and coordinate both lessons and classes with multiple students. With our swim lesson scheduling software, you can easily manage all of these essential tasks from your mobile phone. Discover how our innovative solution lets you dive into a stronger and more efficient business.
A Mobile App For Your Swim Lesson Scheduling Software
A mobile app can be perfect for swim instructors. Many instructors have back-to-back lessons and stay in the pool for long periods of time. With a mobile app, they can easily check their schedule and manage their bookings – completely from their phone! Clients can easily book online within a set availability without needing to contact their instructor. In fact, 67% of people say their preferred way to book appointments is online. Having a mobile app can streamline your scheduling and will make it easier to schedule for clients.
There are numerous benefits to a mobile app. First, you don’t have to worry about double bookings. Our software’s centralized calendar makes it impossible for someone to schedule when another person is scheduled. Instructors also don’t need to worry about sending reminders. The system automatically sends order confirmations and reminders via text message and email. Also, the app is completely customizable.
Customization With Our App
You can easily manage both private and group lessons within the app. One of the main features is that instructors can offer sessions with different time lengths. For example, if you want to offer young beginners 15-minute sessions, you can. Set up a custom time length for each lesson type you provide within the software. You can also set custom names and categories for your lessons. One of the features that can really benefit independent instructors is that you can set multiple locations, so clients can schedule at the pool they want to! Customize all your programming, from private lessons to group sessions, with ease.
Some of our clients prefer to set up group sessions that are based on levels. You can manage this in two ways: either through categories or client groups. Set your categories up with each level and let clients schedule by filtering these categories. Or, you can put a client within a particular group (such as level 1) and limit their scheduling. With our camps and classes feature, you can offer weekly programs or focus more on limited-time programs (such as 4-6 weeks only). Offering group sessions is often more profitable than lessons. Making sure that you can offer a range of sessions can be beneficial for your business.
Conclusion
Our swim lesson scheduling software has many features that can transform your business, from scheduling lessons to customizing your personal mobile app. Are you looking for a mobile app that can schedule your lessons? Request a custom demo of our software.
Social events are a great way to build your community at a swim club. Some of the most common events include 4th of July parties, crab dinners, and adult socials/dinners.
Sometimes, it can be difficult to sell tickets – especially at swim clubs mainly run by volunteers. Here’s a quick and easy solution: offer tickets via a mobile app. You can plan events, sell tickets, and redeem them for paying members. With your events listed in advance, word will spread. People can get their tickets online quickly and at any time, with much less work than it would be with one person planning and selling tickets. Also, these events can be made public or private, so non-members can join in the event. It will build community and could make them want to become a member later on.
Features
Make events private (for members only) or public
Limit the number of guests
Track sales with a cashless system
Offer sales at the door
Conclusion
Selling tickets online has grown significantly in recent years. Between the different ways of buying tickets, digital tickets are the largest, at 47.1%. It is more convenient for both the organizers and swim club members. With our features, swim clubs can easily manage and track sales for their social events.
To learn more about how you can utilize tickets for your swim club social events, request a demo of our swim club management software, including our feature for selling tickets.
When it comes to sports scheduling, there are many problems and few solutions. If you’re in charge of scheduling everything from tournaments to practices and games, then you know about the headaches that come with managing all those moving parts. You also probably know that finding a sports scheduling app that offers affordable pricing, ease of use and powerful features is next to impossible.
Enter eSoft Planner: your low price solution for your sports scheduling needs! eSoft offers adaptable pricing based on how much power you need. So, if you have just one league or sport, we can help with some of the lowest rates and best user experiences in the sports scheduling industry. Even better, we don’t force anyone into signing unreasonably long contracts. We know the eSoft difference is something truly special! In addition, you don’t need to worry about customer service either – since we are consistently ranked #1 in this area among all sports software providers in the country. We’ve been helping organizations across America schedule their programs since 2007. There’s no problem we won’t be willing to assist you with.
eSoft Planner offers affordability and adaptability. With a la carte pricing, you aren’t forced into high rates; pay for what you need and want.
You can choose the features that work best for you and get the most bang for your buck. With multiple modules to choose from, you can tailor the software to your business no matter the sport, hobby, or layout of your space.
The software is easy to use and can be customized to fit the needs of any facility or sport. It’s designed around your business, not the other way around. Then, you don’t have to pay for features you won’t use or train staff on features they won’t need.
eSoft Planner is a favorite sports scheduling app among trainers, coaches, organizations, and academies across the country.
eSoft Planner is a favorite sports scheduling app among trainers, coaches, organizations, and academies across the country. After 15 years of leading the industry, eSoft boasts a growing list of satisfied clients. As the ultimate sport scheduler software, it helps optimize, streamline, and grow sports / training businesses across the country. There are eSoft Sports Software clients in every state in the country (and many more countries around the globe), and the number is growing every day!
The eSoft Sports Software is a powerful and easy-to-use tool that allows you to manage your entire sports business. It’s the only software in the market that offers both unlimited, consultative customer service from dedicated U.S.-based experts, as well as no pricing increase for growth or expansion. We’re here for you every step of the way.
There are a number of benefits to using eSoft as your sports scheduling app. One of the most important is that it helps you save time, money, and resources. It streamlines your business processes and reduces admin time and report creation. Also, the eSoft Sports Software allows you to create custom reports that can be exported in any format (PDF, Excel, Word, etc.) for easy sharing with your clients or other stakeholders. It’s just another key example of the power and convenience of eSoft Planner.
The system is flexible, powerful and so affordable you don’t have to think twice before buying – Whether it’s swimming pools, courts, fields, or something totally unique.
eSoft Planner is flexible, powerful and so affordable you don’t have to think twice before buying – Whether it’s swimming pools, courts, fields, or something totally unique.
Whatever your needs are, eSoft Planner can help. It schedules leagues, tournaments, and practices. Further, it can track inventory, sales, revenue, etc…
Whether you are looking for a way to track your players and their progress or just need a simple way to schedule games and practices, eSoft Planner has the tools you need.
Clients love the service they receive from their account managers and other support staff at eSoft. eSoft Planner is consistently ranked #1 in customer service.
eSoft Planner has been trusted by thousands of sports organizations. Clients love the service they receive from their account managers and other support staff. In fact, eSoft Planner is consistently ranked #1 in customer service across the entire industry.
The executive team and employees at eSoft have a personal interest in the success of their clients. It makes relationships stronger and more meaningful than any other business in the sports planning space. Further, eSoft’s staff is comprised of former trainers, athletes, and facility owners, giving us unique insights into the industry and what it takes to help our clients succeed.
If you’re a coach or owner of a sports organization, you’ll find that eSoft Planner is the perfect solution for your needs. We offer flexible options to fit any size of business and budget. Also, our software is extremely easy-to-use, yet powerful enough to meet the demands of any coach or business owner. eSoft Planner is the industry standard for sports organizations and has been trusted by thousands of clients over the last decade. Clients love the service they receive from their account managers and other support staff, which is why eSoft is consistently ranked #1 in customer service across the entire industry. The executive team and employees at eSoft have a personal interest in the success of their clients. Therefore, relationships are stronger and more meaningful than any other business in the sports planning space.
The Problem With Sports Scheduling and Our Solution.
Sports scheduling and management require a lot of time and attention to detail. The problem with sports scheduling is that it can be hard to find an affordable solution that works for everyone. Our solution solves this problem by providing an affordable, flexible, and powerful software program. It has been trusted by thousands of sports organizations nationwide. Also, it aligns with the varied, diverse landscape of needs that confronts so many coaches, owners, and trainers.
With eSoft Planner, you can easily manage clients, classes, courts, guest passes, inventory, merch, and customers without spending hours on the phone or at a computer. Then, you’ll have more time for coaching, hiring, marketing, and growing your business!
You can even utilize the software’s marketing capabilities to send email updates, point to blogs and social media, and promote client achievements.
Affordable, Flexible, and Powerful
Sports scheduling has never been easier. eSoft Planner offers a low-price, high-power system that is customizable, user-friendly, and easy to use. It works with any sport or activity and can be used by organizations of any size. Due to that, sizes range from a single team up to the biggest leagues in professional sports. If you need an affordable solution for your sports scheduling needs, then look no further than eSoft Planner!
eSoft Planner is the simplest, easiest way for sports teams and organizations to schedule their games. It’s loaded with powerful features that let you easily manage your team schedules, player availability, game results, and more. To learn more, check out some of the capabilities below:
Another key aspect to consider is that as your program grows, your subscription rates will stay the same. Perhaps even better, our software is so robust, that we can actually personally tailor it to your exact needs. One sport, multiple sports, inventory management, marketing capabilities, and more! The sky is the limit, as we’ll never engage in practices that hinder your bottom line and/or your ability to grow.
Conclusion
Countless reviewers, clients, and coaches have found that eSoft Planner is the best option for sports scheduling. Given the unique variety of needs in the sports and training industry, we find that clients’ reasons for choosing the software are as robust and wide-reaching as the software itself. Whether it’s the ease of adding new trainers or clients, the powerful field/court reservation mapping options, seamless barcode-integrated guest passes, or one of the many other proprietary capabilities that have made eSoft the authority in the industry, there is almost a certainty that eSoft Planner will help you take your team, league, group, or academy to the next level. For more information, feel free to request a demo or give us a call and speak with a dedicated expert today.
As the sports scheduling market grows, you’ll want to lean into software that is built with you in mind, operated by companies that prioritize you. From time and time again, eSoft earns clients from under-committed competitors for this very reason. Finally, now is the time to experience the most robust, client-focused, sports scheduling and planning software in the country.
Lessons are a key player in a facility’s revenue stream. Whether it be baseball/softball, swimming, tennis, soccer, cheerleading, and even music and sewing – scheduling lessons is a huge presence in everyday operations. As a result, the more lessons you offer, the more revenue you bring in. But, with that revenue comes more opportunities for calendar confusion, double booking, and more. But here’s the solution – a lesson scheduling app.
A lesson scheduling software with a web-based app included contains all of the benefits of the software, with the added bonuses of making scheduling even more on the go. Let’s get into some specifics:
A Lesson Scheduling App Increases Cash Flow
eCommerce Payment Options
Within the lesson scheduling app, athletes and their parents can sign up and pay for lessons when booking. Learn more about Lesson Pricing Models here, if necessary. Your clients can even save their payment information in a secure account and pay with the push of a button.
24/7 Access
With more hours in the day, athletes and parents can book more lessons. Many times parents that are responsible for scheduling and paying for lessons have a lot on their plate. Having to call to schedule during business hours is nearly impossible for some, and easily forgotten by most. An app allows them to hop on their phone at any time of day, whether it be before they wake the kids up for school or before they turn the lights out to go to bed. This means less forgetting and more booking – resulting in more revenue for your facility.
Cancellation and Refund Policies
Refunds and cancellations are a headache for every facility owner/manager out there. With an app requiring payment at booking, facilities are guaranteed revenue. However, some facilities do want to offer the ability to cancel or reschedule. Coupled with the app, facility managers can set restrictions and rules for these situations. These can include:
non-refundable booking fees (partial or all of the lesson fee),
time restrictions (cancel 48 hours in advance to receive a refund), and
lastly even special circumstances like doctor’s notes, team conflicts, etc.
All of these rules can be adjusted based on your facility preferences.
It Reduces Administrative Costs
eCommerce Payment Options
Additionally, giving athletes and parents the ability to pay online, means there is no need to pay staff to sit at the front desk. Even more, no one has to make phone calls to ensure the lessons are paid. So the instructor doesn’t need to chase after payments! This frees their time to focus on the lesson.
24/7 Access
Gone are the days of hiring someone to sit and wait for the phone to ring. The app lets you leave your phones unattended while the staff in the facility is running lessons or classes.
Facility and Calendar Management
Above all, you get great facility management. You and your staff will no longer worry about:
double bookings,
availability of space for lessons in the facility, or
time blocking and coordinating lessons with the instructors.
What’s more, just have the instructors put in their availability. Then you can set the hours each space is available on a given day. And finally. let the app do the day-to-day scheduling for you!
If you are on the lookout for a lesson scheduling app with a web-based app that fits all of your needs, learn more about eSoft Planner.
eSoft Planner is flexible, affordable, simple, and perfect for small businesses and organizations. Request your free demo today. See how we can help you consolidate effort, save time, and increase revenue.
Much has changed forever due to the Coronavirus, but the advantages of offering swim lessons stay the same. To keep this impactful revenue stream open and safe, you need options. Group learning was the past go-to method for most clubs, but now we must consider a new approach to swim lessons in a COVID 19 world?
It all depends on your members and offering various opportunities to fit their preferences.
*Make sure to have a set COVID-19 policy in place for the safety of your staff and your members. Refer to trusted sources like the CDC guidelines for the best practices.
Keep Your Group Swim Lessons
If your members are comfortable bringing their children to group activities, by all means keep group lessons for steady revenue. It saves staffing costs and brings in more paying customers at one time. Continue hosting these sessions with 4-6 children per instructor in each lesson.
Promote Private Swim Lessons
Many families are still hesitant to take a step back into group activities. With new COVID variants forming often, it is best to offer alternatives. While it doesn’t bring in as much revenue, it is an opportunity to teach children to swim safely and protect them from potential exposure.
There are additional internal benefits from private swim lessons as well. Newer instructors at your club can use their private lessons as practice in a safe and controlled environment. Then you can thrown them in the deep end with a group of children to teach! Instead, these private lessons will act as paid training opportunities for the club and the instructor.
Managing Multiple Lesson Types
Additional administration efforts to keep the schedule up to date and accurate can be a result of the added variety of lessons. Online scheduling and registration can help. It can save you from additional staffing fees to answer phones and oversee sign-ups. It also keeps your facility paperless by allowing online signatures on liability waivers, online payment, and more. There are plenty of methods to create an effective process for moving this to a digital platform. With this in mind, be sure to do your research and pick what fits your needs.
eSOFT PLANNER is flexible, affordable, simple, and perfect for small business owners. Request your free demo today to see how we can help you consolidate effort, save time, increase revenue, and grow your business.
In the spirit of getting ahead, colder months are the time for swim clubs to sit down and look at the numbers as they prepare for the upcoming season. It’s all about being proactive with swim membership revenue tracking. Maximize opportunities and make sure all membership slots are full on opening day.
Membership coordinators take special note. This is an essential responsibility of your role in setting and planning goals every year.
Here are a few of the important revenue reports to take a look at and why they matter in determining future goals:
Past Membership Reports
This report evaluates the overall success of the swim club year-over-year. It can show growth as membership numbers increase, slower summers where the membership slots didn’t fill, and more. These should be the base numbers for each goal for the upcoming season. This report can also show the demand for the swim club. If there is a waitlist, the club could consider growth opportunities to increase the number of membership slots each year.
Swim Team Reports
Swim team reports contain all details related to team numbers year-over-year. This can include how many swimmers signed up for each age group, how many have moved age groups, etc. This is another revenue channel that can determine membership success. Most clubs require membership to join the swim team. By using the numbers from this report in comparison to the Past Membership Report, it is possible to determine how much revenue the swim team makes for the facility. It can also determine growth potential and give insight into where promotional dollars go based on the ROI of the swim team.
Swim Lesson Reports
Swim Lessons are another revenue source for many swim clubs since they can occur before and during open hours. Treat this report just like Swim Team Reports. Focus on past reports, demand, and impact on overall membership numbers. Use those numbers to decide the next steps for early promotional pushes.
Rentals
The final revenue report is the club facility rentals (e.g., pool parties). This is a unique report. Attendees of these rental events are not always members. Based on the numbers here and consideration of total memberships, this could be another revenue source to evaluate. If rentals are common, think about dedicating some of the budget to event promotion. This can even be done during the events already booked for nonmembers attending.
Overall, these reports are designed to help determine the strengths and weaknesses of each source. Owing to these swim membership revenue tracking aids, the club can now build a plan to target them.
eSOFT PLANNER is flexible, affordable, simple, and perfect for small business owners. Request your free demo today to see how we can help you consolidate effort, save time, increase revenue, and grow your business.eSoft Planner is also equipped to pull these revenue tracking reports for planning and goal setting.
There’s some big news in the world of Venmo, Cash App, Zelle, and more peer-to-peer payment methods. Starting January 1, 2022, any seller of goods or services receiving more than $600 per year will receive a 1099-K and be required to report that income on their taxes. This is a game-changer for small businesses that use those platforms for all kinds of payments.
Not only will the taxes increase on the business, according to an article covering the update, facility owner workload just increased. Owners/managers will need to print all transaction reports, sort through and distinguish each transaction from the peer-to-peer payment apps, and gather invoices and receipts as supporting documentation for the IRS.
That is a lot of additional work, right in time for the busy season.
Alternative Payment Methods – Credit Cards (But Without The Crazy Fees)
With credit card companies forcing facility owners into 2-3 year contracts, constantly changing their rates, and requiring monthly minimums – all topped with horrible customer service that will keep you on the phone for hours – payment methods and processing seem like a hopeless case.
But here’s our approach…
CardConnect/CardPointe
eSoft Planner’s partner CardConnect/CardPointe is the fix that facility owners are looking for.
Here are the benefits our team negotiated for facility owners in need of a new payment method:
2.75% Flat Rate for Visa, Mastercard, and Discover
No Monthly Minimums
No Contracts
PCI Compliance Check Ins from eSoft Planner – yearly reminders for facility owners
Customer Support through eSoft Planner – no bouncing from person to person, we can answer your questions.
eSoft Planner is flexible, affordable, simple, and perfect for small business owners. Request your free demo today to see how we can help you consolidate effort, save time, increase revenue, and grow your business.
Plus, Follow us on Facebook to stay current on industry news and the latest from eSoft Planner.
The swim club member check-in procedure is a vital operation all swim clubs should have running efficiently. If the staff is unable or unsuccessful at tracking the entrance and exit of members, selling memberships is not even necessary.
People will take advantage of a pool with a lack of access control. It’s a sad truth that many swim clubs have had to learn. In order to save the primary revenue channel, clubs have chosen systems that work best for their pool.
So far, two main options have become the most popular, but both have pros and cons that I will discuss in this article.
Manual
This is the most commonly seen choice in swim clubs today. Whether it be a sign-in sheet and a pen or a binder of names for staff to look through, most pools choose this simple, yet inefficient system.
Some positives of the manual option include ease for guests, no need for technology, and less expensive tools. However, the negatives have begun to outweigh the positives with manual check-in.
Manual swim club member check-in lacks organization within the member system. There is no way for staff to be updated on membership status (unless it is updated often). It is tough to identify that the person entering is who they say they are. Consequently, this system takes time and energy from both the members and the staff.
Usually, members come into the pool carrying heavy bags, floats, and trying to keep track of wild children. They do not want to have to stop and drop everything to sign in or wait for the staff to find their name. That is why the popularity of digital check-in has grown drastically.
Digital
The digital route has multiple options to choose from within it. Whether you want your members to check in with their name (typically the last name), barcodes/custom IDs, or assigned member numbers, your pool can handle access control through an online system.
Name
Normally, clubs that use the name for membership check-in will base it off of the last name. This allows the check-in to manage the whole family at once. In the system all members that are paid for are listed under the last name. When the members check-in, the members of the family that are attending are able to be checked in all at once.
Barcodes/Custom IDs
Using barcodes or custom IDs is by far the simplest and most popular digital option. You will commonly see these IDs as membership cards or key fobs. One of the factors that usually drives people away from this option is the cost of the technology to process the IDs. However, many clubs have adjusted their membership prices to include the cost of the card/key.
Within this option, pools have the choice of checking in members individually or as a family. With the individual option, each family member receives their own ID and has to sign in themselves. Some see this as an inconvenience because younger kids are unable to keep track of their own IDs. A quick tip to solve this problem is to make the ID able to be clipped/tied onto bags. With this ability, the family can keep all IDs secure by tying them together on their pool bag.
The individual ID check-in is the quickest option and usually requires the least amount of front desk staff. However, some pools choose to make it easier on members and create family IDs. This option usually only requires one check in for multiple members. With family check-in, remember that multiple IDs may be given, but all must have the same number/barcode.
Lastly, pools also give out numbers for swim club member check-in. This check-in option usually comes in the form of computer-generated member numbers or bondholder ownership numbers. I never recommend the computer generated numbers to my clients because the numbers can be long and hard to remember for members. What I see happen a lot is that members will have to ask staff to look up their number more often than actually remembering it. However, this process again is quick and can require little to no staff assistance.
Things to Think About For Swim Club Member Check In:
When reviewing the options for membership check-in, keep in mind the tracking of guest and childcare passes. If you prefer a route that requires no gate/front desk staff, guest pass tracking becomes almost impossible. When you choose the method you prefer, don’t forget about those important revenue channels.
Also, the digital check-in system will require software to handle the tracking process. When looking at the software’s features, it is vital that it offers a membership status verification. This feature alerts staff if someone who has stopped paying for their membership is trying to check in. I have noticed that a lot of the software offers don’t contain this important feature.
With that feature, make sure the software can attach the payments to the status automatically. No staff member wants to have to manually update membership statuses after every payment period.
Access control through member check-in is a top priority when protecting the membership fee revenue channel. Pools would not be successful without the members’ payments. Making sure people aren’t using your facility without contributing financially will make or break a pool’s prosperity.
eSoft Planner is flexible, affordable, simple, and perfect for small business owners. Request your free demo today to see how we can help you consolidate effort, save time, increase revenue, and grow your business.
Plus, Follow us on Facebook to stay current on industry news and the latest from eSoft Planner.
