Read our blog posts to learn some helpful tips about owning and operating a sports facility. These tips come from industry veterans who created a powerful sports facility management and scheduling software customized for you.
Facilities are always looking to enhance customer loyalty and boost revenue. One popular (and effective) strategy is implementing in store credit systems. This strategy encourages loyalty among your customers, as well as increases your cash flow. In this blog post, we discuss the different benefits and strategies for adding instore credit at your sports facility.
Types of Instore Credit
Credit Via A Refund Policy
One of the ways that a facility can utilize instore credit is by building it into the refund policy. For many facilities, their biggest problem is their clients canceling at the last minute. It can be hard for some owners to say they can’t have a refund at all, especially when it’s for unavoidable situations. Instore credit allows the business to give a version of a refund. This can be beneficial for your business in many ways.
First, this will keep customers happy and able to come back in the future to book another service. 80% of customers redeem their store credit within 2 weeks of receiving it. Also, it lets facilities keep the revenue they would have otherwise lost. Think of it like cash – it can be used for anything within the system. Another benefit of this refund policy is that it lowers credit card processing fees. You’ll get charged for each transaction. If a client purchases a service, you refund them, and they rebook a service later on, each transaction will cost money. Keeping the credit instead only charges you for the first transaction. Our scheduling app utilizes this approach so that facilities can benefit.
Credit Using Prepaid Accounts
Using prepaid accounts is a great way to work with point of sale, especially for swim clubs. Use your instore credit to fund your account to a certain amount and use it elsewhere in the facility. Most swim clubs use it for concession stands. A great example of this is a kid’s lunch at school. A parent will put in a certain amount and the kid will use that account to purchase their lunch.
Prepaid accounts are really good for increasing your cash flow. That prepaid amount is in your account from the beginning. The credit can then be used at any time, by any member of the family within the account. One of the biggest benefits of this type of credit is that it can create a cashless system. Our software can utilize this type of system for your facility as well.
Conclusion
Using instore credit can be incredibly beneficial for your business – that’s why our software implements it into our processes. It encourages repeat business and offers flexibility while streamlining your payment processes. To learn more about how else eSoft Planner can increase your cash flow, request a custom demo of our software.
Did you know that you can reduce no-shows by 29% with automated reminders? Automated communications via text and email can benefit your facility in many ways, including reducing no-shows. Our software utilizes these to send a variety of messages for your customers and staff.
Features For Automated Communications
Here are some features of our software that will make your facility more streamlined:
Client Communications
Confirm any order or scheduled event via email
Send reminders by text or email for scheduled events
Remind your client of your cancellation policy
Confirm all reschedules and cancellations
Staff Communications
Confirm lessons or camps booked
Send reminders (itinerary) of their day
Notify them of all reschedules and cancellations
Benefits For the Facility
Improves customer services: Now, you don’t have to miss any communications. All reminders and confirmations will be sent easily. With personalized messages, it will improve the relationship between you and your customers.
Reduces administrative costs: The services can do all the automated text and email communications. You don’t have to pay someone just to send out messages to your customers. Also, no need to show someone how to send all those communications themselves – it will just send automatically!
Improves staff communication: Staff can easily check their schedules and plan for the day. They don’t have to worry about missing any appointments or messages.
Conclusion
Automated communications can be very beneficial for your facility. Not only will it save you time and money, but it will also improve your communication and your customers’ impressions.
To take advantage of our software’s automated communications, request a demo.
Pickleball is exploding both as a sport and as a business. Pickleball is currently the fastest growing sport in the United States, with participation nearly doubling just last year. Facilities with courts will miss out on large amounts of revenue if they haven’t considered running their own pickleball leagues. Take advantage of this growth and add pickleball to your facility today with pickleball club management software.
Improve Efficiency and Seasonal Revenue With Pickleball Club Management Software
Businesses centered around pickleball need to ensure they are efficiently scheduling their court time. With outdoor courts, that court time and demand will be seasonal. It is especially important to manage efficiency, as facilities geared towards specific sports are almost always seasonal. With eSoft Planner’s software, you can offer peak and non-peak pricing based on the time of day or year. That way, you can earn more money when filling spots with higher demand.
Streamline Your Pickleball Facility with eSoft Planner’s Pickleball Club Management Software
With eSoft Planner’s management software, you can:
Lower admin costs by allowing clients to book their own rentals and lessons
Offer 24/7 registration for summer camps/beginner classes and even leagues
Become more efficient while spending less time managing the facility’s schedule
Improve communication and reduce cancellations with automated email/text reminders
Conclusion
With the massive growth of pickleball as a sport within the last few years, it would be a great benefit to your business to add it to your facility. It will help your facility grow, especially with the community pickleball currently has. Finally, with the help of eSoft Planner, it will lower admin costs and improve efficiency, even in the off-seasons.
Want to learn more about how adding pickleball club management software can benefit your facility? Talk with eSoft experts today. Also, if you would like to consult with experts on how to improve your sports facility, visit Sports Facility Expert now.
Are you an existing facility looking to add new products or services? Are you a new facility wanting to add memberships? Do you need to add a promotion for new business? eSoft Planner’s new feature for preselling memberships is perfect for both types of facilities.
A facility’s membership will have the option to be sold before the start date. The fees will be paid approximately a month before the membership’s start date. It provides opportunities for supportive customers to get it first, and at a discount.
Promotion For New Business: The Features
A new feature in preselling memberships is that you can set a specific date for the membership to start. That way, you get to choose which day (usually the 1st or the 15th) works best for your facility. Also, staff will be able to buy these memberships for any customers, in case they run into any issues with purchasing the membership themselves.
Promotion For New Business: The Benefits
One of the main benefits of memberships is that it brings in consistent revenue. With preselling memberships, we can improve cash flow before offering products or services. This extra cash flow allows you to potentially save or invest in expanding the product or service. It is also a good tool for improving customer awareness, especially for newer facilities.
One of the powers of preselling memberships is the ability to offer special promotions. Oftentimes, facilities will discount a standard membership in order to create the fear of missing out in their new possible customers. This allows them to sell more memberships in advance, which, in return, increases cash flow and improves confidence in your business model.
Conclusion
eSoft Planner’s new feature for preselling memberships is a great promotion for new businesses. Not only will it increase revenue, but it will also be easy and accessible for your staff and customers to utilize.
Want to learn more about how preselling memberships can work as a good promotion for your business? Talk to eSoft experts today. If you’re looking for some other ideas on how to improve your business, learn more about our new access control features here or our event tickets options here. Finally, if you want to consult with experts on how to improve your sports facility, visit here.
Small business sports facilities are investing in new technology to streamline and automate their operations. One of the newer and more popular business strategies is offering a 24-hour access control membership to the space for athletes to train.
The benefits are simple – Lower Admin Costs and more time available for your customers to book.
Not only can you offer codes to customers for each individual rental they reserve, but you can also offer them Priority and Status by combining the use of an access control system with a simple membership program. There are 2 simple Membership models that you can adopt when using access control as the selling point.
1. Priority and Status Memberships
This is the simple idea of allowing customers to purchase a membership that gives them special priority/status/pricing, etc. Think about the standard Silver and Gold memberships: A silver member may be able to schedule up to 6 hours a month and only able to schedule 7 days in advance. The benefits that these are giving them include access to the facility and the ability to schedule a week in advance, whereas a non-member would have to pay for each booking and only be able to book 3 days in advance.
Then, you offer the premium/gold membership and allow them unlimited access to the facility and the ability to book 2 weeks in advance. The possibilities for this type of program are endless.
2. Open Access Memberships
Another membership Model to think about especially if you are limited by the population and community around you would be the open-access membership. Charge a set price each month. Also, allow each customer to have their own key fob or code to gain access to the facility
Conclusion
Both of these membership models are best when setting them up as auto-renewing memberships. The subscription business model is still considered one of the best models out there. Consumers are now aware of this and often balk at subscription services, as they know the value depends on their usage. So, you may want to price these memberships low enough to increase their perceived value so that you would be able to sell enough memberships to be profitable.
For additional consulting about possible membership options and to learn about all the possibilities, go here. If you want to learn more about how eSoft and access management can help your facility, request a demo or read more about access control here.
When it comes to sports scheduling, there are many problems and few solutions. If you’re in charge of scheduling everything from tournaments to practices and games, then you know about the headaches that come with managing all those moving parts. You also probably know that finding a sports scheduling app that offers affordable pricing, ease of use and powerful features is next to impossible.
Enter eSoft Planner: your low price solution for your sports scheduling needs! eSoft offers adaptable pricing based on how much power you need. So, if you have just one league or sport, we can help with some of the lowest rates and best user experiences in the sports scheduling industry. Even better, we don’t force anyone into signing unreasonably long contracts. We know the eSoft difference is something truly special! In addition, you don’t need to worry about customer service either – since we are consistently ranked #1 in this area among all sports software providers in the country. We’ve been helping organizations across America schedule their programs since 2007. There’s no problem we won’t be willing to assist you with.
eSoft Planner offers affordability and adaptability. With a la carte pricing, you aren’t forced into high rates; pay for what you need and want.
You can choose the features that work best for you and get the most bang for your buck. With multiple modules to choose from, you can tailor the software to your business no matter the sport, hobby, or layout of your space.
The software is easy to use and can be customized to fit the needs of any facility or sport. It’s designed around your business, not the other way around. Then, you don’t have to pay for features you won’t use or train staff on features they won’t need.
eSoft Planner is a favorite sports scheduling app among trainers, coaches, organizations, and academies across the country.
eSoft Planner is a favorite sports scheduling app among trainers, coaches, organizations, and academies across the country. After 15 years of leading the industry, eSoft boasts a growing list of satisfied clients. As the ultimate sport scheduler software, it helps optimize, streamline, and grow sports / training businesses across the country. There are eSoft Sports Software clients in every state in the country (and many more countries around the globe), and the number is growing every day!
The eSoft Sports Software is a powerful and easy-to-use tool that allows you to manage your entire sports business. It’s the only software in the market that offers both unlimited, consultative customer service from dedicated U.S.-based experts, as well as no pricing increase for growth or expansion. We’re here for you every step of the way.
There are a number of benefits to using eSoft as your sports scheduling app. One of the most important is that it helps you save time, money, and resources. It streamlines your business processes and reduces admin time and report creation. Also, the eSoft Sports Software allows you to create custom reports that can be exported in any format (PDF, Excel, Word, etc.) for easy sharing with your clients or other stakeholders. It’s just another key example of the power and convenience of eSoft Planner.
The system is flexible, powerful and so affordable you don’t have to think twice before buying – Whether it’s swimming pools, courts, fields, or something totally unique.
eSoft Planner is flexible, powerful and so affordable you don’t have to think twice before buying – Whether it’s swimming pools, courts, fields, or something totally unique.
Whatever your needs are, eSoft Planner can help. It schedules leagues, tournaments, and practices. Further, it can track inventory, sales, revenue, etc…
Whether you are looking for a way to track your players and their progress or just need a simple way to schedule games and practices, eSoft Planner has the tools you need.
Clients love the service they receive from their account managers and other support staff at eSoft. eSoft Planner is consistently ranked #1 in customer service.
eSoft Planner has been trusted by thousands of sports organizations. Clients love the service they receive from their account managers and other support staff. In fact, eSoft Planner is consistently ranked #1 in customer service across the entire industry.
The executive team and employees at eSoft have a personal interest in the success of their clients. It makes relationships stronger and more meaningful than any other business in the sports planning space. Further, eSoft’s staff is comprised of former trainers, athletes, and facility owners, giving us unique insights into the industry and what it takes to help our clients succeed.
If you’re a coach or owner of a sports organization, you’ll find that eSoft Planner is the perfect solution for your needs. We offer flexible options to fit any size of business and budget. Also, our software is extremely easy-to-use, yet powerful enough to meet the demands of any coach or business owner. eSoft Planner is the industry standard for sports organizations and has been trusted by thousands of clients over the last decade. Clients love the service they receive from their account managers and other support staff, which is why eSoft is consistently ranked #1 in customer service across the entire industry. The executive team and employees at eSoft have a personal interest in the success of their clients. Therefore, relationships are stronger and more meaningful than any other business in the sports planning space.
The Problem With Sports Scheduling and Our Solution.
Sports scheduling and management require a lot of time and attention to detail. The problem with sports scheduling is that it can be hard to find an affordable solution that works for everyone. Our solution solves this problem by providing an affordable, flexible, and powerful software program. It has been trusted by thousands of sports organizations nationwide. Also, it aligns with the varied, diverse landscape of needs that confronts so many coaches, owners, and trainers.
With eSoft Planner, you can easily manage clients, classes, courts, guest passes, inventory, merch, and customers without spending hours on the phone or at a computer. Then, you’ll have more time for coaching, hiring, marketing, and growing your business!
You can even utilize the software’s marketing capabilities to send email updates, point to blogs and social media, and promote client achievements.
Affordable, Flexible, and Powerful
Sports scheduling has never been easier. eSoft Planner offers a low-price, high-power system that is customizable, user-friendly, and easy to use. It works with any sport or activity and can be used by organizations of any size. Due to that, sizes range from a single team up to the biggest leagues in professional sports. If you need an affordable solution for your sports scheduling needs, then look no further than eSoft Planner!
eSoft Planner is the simplest, easiest way for sports teams and organizations to schedule their games. It’s loaded with powerful features that let you easily manage your team schedules, player availability, game results, and more. To learn more, check out some of the capabilities below:
Another key aspect to consider is that as your program grows, your subscription rates will stay the same. Perhaps even better, our software is so robust, that we can actually personally tailor it to your exact needs. One sport, multiple sports, inventory management, marketing capabilities, and more! The sky is the limit, as we’ll never engage in practices that hinder your bottom line and/or your ability to grow.
Conclusion
Countless reviewers, clients, and coaches have found that eSoft Planner is the best option for sports scheduling. Given the unique variety of needs in the sports and training industry, we find that clients’ reasons for choosing the software are as robust and wide-reaching as the software itself. Whether it’s the ease of adding new trainers or clients, the powerful field/court reservation mapping options, seamless barcode-integrated guest passes, or one of the many other proprietary capabilities that have made eSoft the authority in the industry, there is almost a certainty that eSoft Planner will help you take your team, league, group, or academy to the next level. For more information, feel free to request a demo or give us a call and speak with a dedicated expert today.
As the sports scheduling market grows, you’ll want to lean into software that is built with you in mind, operated by companies that prioritize you. From time and time again, eSoft earns clients from under-committed competitors for this very reason. Finally, now is the time to experience the most robust, client-focused, sports scheduling and planning software in the country.
Sports agencies, teams and other organizations use sports scheduling software to manage their business. It helps them automate tasks like scheduling games on fields, sending text alerts and emails, tracking player statistics, and much more.
To grow your business effectively, use eSoft Planner to automate sports scheduling, streamline business processes, eliminate admin work, create reports automatically, organize maps and reservation programs, and send marketing emails for increased player retention.
The benefits of using a sports scheduling software are numerous. For example:
Sports Scheduling Software Can Help You Manage All Your Games And Practices Easily!
1. Automate your scheduling process with eSoft Planner
eSoft Planner is the best online sports management software of 2023, and it’s easy to see why. It’s the most advanced, easy-to-use, and affordable sports scheduling software on the market. Also, eSoft Planner is an app for sports and facility management. It allows you to allocate resources effectively while saving time in the process!
2. Avoid scheduling conflicts, double-bookings and overbooking
eSoft Planner helps you avoid scheduling conflicts by allowing you to set a maximum number of teams that can be hosted at any given time. For example, say your facility has 20 ice sheets available for use and it’s already booked up with 17 teams on different days (and no cancellations). Then, eSoft Planner won’t allow another team to schedule a game until one of those other 17 teams cancels their game or gets moved due to weather conditions. This feature prevents double-bookings and ensures everyone gets enough ice time at your facility!
Additionally, eSoft Planner allows users to set preferences based on specific criteria such as age level (youth vs adult), gender (male vs female), or skill level (beginner vs advanced). This helps ensure that leagues are matched appropriately. So, they won’t end up playing against each other when one team may not be ready for competition yet while another might have been waiting months just for an opportunity like this one!
3. Streamline paperwork and avoid errors with standardized reporting.
Sports scheduling software can help you to organize your team’s games, track attendance, and even generate revenue. However, if you’re not using a robust system for reporting on these activities, it’s possible that you may be missing out on important opportunities for growth.
The best sports scheduling software will allow you to create reports that provide insights into how many people attended each event or game during a given period of time (e.g., season). This type of data helps managers better understand what works–and what doesn’t–when it comes to marketing their organization’s events online or offline. Also, it determines whether there are any discrepancies between actual attendance figures versus those projected by the team owners/executives beforehand, based off previous years’ experiences at similar venues/venues nearby without taking into account current conditions like weather patterns affecting travel times, etcetera…
4. Optimize sports facility usage with text and email alerts.
Text and email alerts can be a great way to stay on top of your sports scheduling. When you set up text and email alerts, you’ll receive notifications when games are scheduled and when you have to make changes. You can also use these tools to remind yourself of upcoming events, registration deadlines, payments due. It also works for anything else that’s important for your business!
5. Increase player retention and loyalty with marketing emails.
Marketing emails are a great way to keep players coming back to your facility. You can use eSoft Planner to send marketing emails automatically. Also, send text notifications to players who have signed up for text alerts.
6. Eliminate admin work with the best online sports management software of 2023
Sports scheduling software is a powerful tool that can help you save time and money. It eliminates the need for manual tasks like entering scores, tracking players, and creating schedules. However, not all solutions are created equal. Some are better than others at helping you accomplish your goals as an organizer or manager. With these six tips in mind, you’ll be able to find a program that fits your needs perfectly!
Stay organized by setting up different schedules for each season, league or time of year (e.g., high school football in the fall).
To stay organized and avoid confusion, it’s important to set up different schedules for each season, league or time of year (e.g., high school football in the fall). eSoft Planner allows you to do this by creating multiple schedules at once. You can also use eSoft Planner by multiple teams and leagues at once if they have similar scheduling needs such as baseball teams playing against each other during spring training.
Use eSoft Planner’s unique mapping feature to show where teams are located and reserve times with automatic notifications sent to administrators.
eSoft Planner’s mapping feature is an innovative, time-saving feature that allows you to show where teams are located and reserve times with automatic notifications sent to administrators.
View all schedules on one map
Easily reserve times from anywhere on the schedule by dragging and dropping your mouse over the desired location on a map. You can also click on any location in order to see associated schedules or view details about that team’s schedule.
Get automatic notifications when someone else attempts reservations at your favorite sports field or gymnasium.
Conclusion
eSoft Planner is the best online sports management software that helps you grow your business effectively. It’s packed full of features like automated scheduling, streamlining business processes, eliminating admin work and creating reports automatically. If you want to get started with eSoft Planner today, then request a demo here!
Sports facility owners, did you know hosting spring break camps can make you a hero? With spring break right around the corner, hundreds of kids will be home from school for a week and looking to have some fun! Many parents, though, still have to work and are in need of a solution.
This is where your sports facility can save the day! Spring break camps are extremely popular for families with school-aged children. Your facility provides kid-friendly entertainment during the day and you an opportunity to generate additional revenue.
To maximize revenue potential, keep your camps generic and centered around fun rather than limiting yourself to a specific type of athlete. Offering a generic “multi-sport” camp for younger ages allows you to appeal to a broader audience.
Start here, then expand your camp options to target more specific audiences if you’d like. For example, some facilities create a sports-specific camp, but limit this to an older, more mature age group. These are great for athletes preparing for tryouts, wanting to stay sharp in the off-season, or getting some extra practice during the break.
Consider Your Space and Instructor Availability
As a general rule, 15 campers to every 1 instructor is the maximum ratio, but this can vary depending on the type of camp. For “generic” camps, a higher kid-to-instructor ratio may work better to allow games and activities to be more engaging.
For “sport-specific” camps, both clients and instructors may prefer smaller ratios so attention to form and skills can be a top priority. The amount of student-to-instructor training in these camps can have a significant impact on its appeal.
Camp Duration
Keep in mind the duration of each camp when choosing your enrollment numbers. Depending on your space and instructor availability, you may choose to offer camps for a full week, every other day, or offer morning and afternoon sessions. Some eSoft Planner clients even allow campers to decide how many days to attend during the week.
Price
All of these variables — limiting enrollment, space and instructor availability, duration — impact pricing for your camp. In addition to the cost of space, instructor pay, etc., consider any “behind the scenes” costs. Items like t-shirts, water bottles, and bags are great for marketing, but also add to your cost.
And because you’re planning in advance, you can offer an “early-bird” discount to draw attention and increase appeal. Also, don’t forget to create a sense of urgency — “early bird pricing ends soon!”. Planning in advance makes scheduling easier and gives you much-needed flexibility.
Now is the time to reach parents; so build a plan and promote, promote, promote!
eSOFT PLANNER is flexible, affordable, simple, and perfect for small business owners. Request your free demo today to see how we can help you consolidate effort, save time, increase revenue, and grow your business.
You may be asking, won’t an upfront fee scare away new business? The answer – it won’t if you provide something of value in return. If you properly utilize the fitness evaluations in your sales pitch, potential clients will understand that the assessment is essential to their success. Then, they will pay for it. It’s for the same reason they choose to pay for the classes and training. Some other things you can include with onboarding new members would be facility branded T-shirts, a bag to carry fitness gear, a printed manual going over the programs offered at your facility, and more. The potential member is happy with the free gear. In addition, you can send out marketing materials. Then, they will be seen by friends, classmates, and teammates.
Pricing for this upfront fee can vary based on your membership pricing, how much you pay your staff, and more. In my past experience owning DNA Sports Center, I charged $69 (not including tax) for the enrollment fee. This cost allowed me to pay for the staff’s pay for the assessment, the onboarding member materials, and the equipment used for the evaluation. It even covered the commission for the staff member that sold the membership.
Once laid out in front of them, clients will now understand the benefits. For a small fee to get started, they will walk away with a private assessment that uses industry-leading fitness evaluations technology, plenty of merchandise, and a written in-depth report to guide them through their membership program.
Make it a Sales Tool
Additionally, use the assessment as a great incentivized sales tool when a client is stuck on the overall cost of the membership. Waive or discount it as a strategy to confirm the sale. Another way I allowed the staff at DNA Sports Center to utilize this tactic is waiving the enrollment fee with the purchase of a longer membership package. Waiving this small, but often intimidating, fee is typically more cost-effective than discounting other services that come with the membership.
eSOFT PLANNER is flexible, affordable, simple, and perfect for small business owners. Request your free demo today. See how we can help you consolidate effort, save time, increase revenue, and grow your business.
Trainers and instructors are close with clients, helping them with personal goals during one-on-one time. School-aged clients, in particular, look up to their instructors and can get very attached. So, it is essential to think about how to keep client retention.
Unfortunately, most instructors will eventually leave your academy at some point, and it’s common for departing instructors to try to take regular clients with them when they go. That can have a devastating effect on your business, particularly if they’re taking clients that you’ve spent time and money to attract.
Owners and managers of sports facilities must be prepared. It’s essential to take the following steps to protect your business from the threat of departing instructors.
An Employee Agreement
The most obvious way to prevent employees from taking clients with them is to make them agree not to do so in writing. Require new employees, especially instructors, to sign a non-compete agreement or include language in a signed staff handbook or work agreement.
Non-compete laws vary across the country. Some states don’t allow them at all! You’ll need to consult a local lawyer to find the best way to protect your business. The agreement’s language must be reasonable to your staff if it is to be upheld in court.
Thorough Hiring
Vet candidates during the hiring process to determine if they’ve burned any past employers. Check records by verifying as many references as possible and look at employment length on the resume.
Some former employers, however, may only answer “yes or no” questions regarding their former employees due to legal concerns about defamation. Many will limit answers to whether someone is eligible for rehire and confirming dates of employment.
You may not get much information if you only do a reference check. Use your local sports community’s network to get a good sense of a trainer’s background.
Better Retention
Turnover is a common problem for sports facilities because young, inexperienced people are attracted to these types of jobs. eSoft Planner’s team of industry experts has worked with facilities just like yours and learned the best practices for how to keep instructors longer. Gain information from each departure to make your facility better. Conduct exit interviews with discussions about reasons for leaving and follow-ups.
We’ve also learned that your best employees are less likely to look for opportunities elsewhere if they have great incentives to stay. Offer a combination of competitive pay and benefits as well as less tangible perks. Create a fun working environment with flexibility and a clear path for advancement.
Spend time trying to improve this issue. It directly impacts your available resources and financial bottom line.
Control of Scheduling
Some academies let their instructors handle their own scheduling for lessons and clinics. This is a mistake! It cuts you out of the communications loop and makes it even easier for instructors to take clients with them when they leave. It can also put your facility at risk for liability issues.
You should always have a record of who was on your property for insurance purposes and what they were doing at any given time. Make sure that anyone who practices in your facility has a signed waiver as well as updated emergency contacts on file. eSoft Planner’s centralized scheduling program can help you stay on top of all these moving pieces.
Scheduling also means that you keep valuable marketing data for each of your clients. You collect contact information as well as information about their activities, interests, and abilities. Use that data to tailor your marketing campaigns later. You’ll have a chance to draw clients back to your facility — even if they’ve followed an instructor elsewhere.
A Secure Client Database
Your client list is more valuable than any single physical thing your business owns. It could seriously undermine your business if it falls into the wrong hands.
Your clients trust you to keep their information safe and private. Our recommended practice to keep your client database close, not providing it to everyone at your facility, and track every time it is downloaded it.
eSoft Planner’s complete sports facility solution does the heavy lifting for you with capabilities to set different access/permissions for each employee. For example, you may want instructors to see only specific pages such as scheduling, but your membership managers may need to see different pages to update memberships, etc. Your staff should always be able to access the client information they need easily and without the need to download the entire database.
A Consistent Exit Procedure
Use a standardized checklist every time a staff member quits or is terminated. Checklists should include the following tasks:
Removing the departing employee’s access to scheduling software
Changing their passwords to social media and other company accounts
Collecting keys and equipment, such as a company cell phone or computer
For More Information
When an instructor leaves your facility, always take the high road. You’ve got a business to run — don’t take it personally. The best owners learn from their experiences and keep moving forward.
Contact eSoft Planner for a free demo to see how you can balance client retention and employee engagement with streamlined processes and customized workflows.
